Online support is a fast and efficient way to provide customer support. During online support a d-basics servicedesk employee makes a connection with the computer of a d-basics customer and – if necessary – takes over the desktop control in order to check and adjust the d-basics settings.

	Click here for online support using ISL Light
	Click here for online support using Netviewer

(only do this if asked for by a d-basics servicedesk employee)

Remark:
Online support uses a secure connection. The d-basics customer keeps full control over acts preformed during the online support session.