Busy due to the new financial year
A new calendar year for many companies also means a new financial year.
When creating such a new financial year certain accounting packages create an
entirely new database to store the financial information.
In case of these accounting packages, the settings of the d-basics software must
be adjusted so that information is imported from the database of the new fiscal
Furthermore, the start of a new financial year is often also the time when companies
switch to a new accounting package.
These two things make that the service desk of d-basics is always very busy in
As this may be at the expense of availability, we recommend the following to
Check yourself if data is imported correctly or not. To do this, import the
information into the d-basics program and then check - using the reports with
imported information - whether recent transactions (invoices, payments, etc.)
are properly imported by the program.
If only data from 2020 is shown, the connection with the accounting package
probably needs to be reconfigured. If the reports do include transactions that
originate from 2021, the connection with the accounting package in general does
not have to be reconfigured.
For support, please contact the d-basics service desk by
calling +31 (0)76-523 90 40. Support requests
that are sent to the service desk by e-mail will only be dealt with up to the
extent that the telephone activities allow for this.
Postpone non-urgent cases matters until February. Usually by then the service desk
will be less busy and will have time to pick up less urgent matters.
The peak hours of our service desk are between 10:30am and 3.30pm (CET).
If you have difficulties to reach us we recommend you call us between 8:30am
and 10:30am (CET) or between 3.30pm and 5.30pm (CET).
With these recommendations we hope to limit the impact of the new financial year
on the availability of the service desk and should things sometimes take a little
longer than we hope for your understanding.
Also see the document 'Guideliness_for_creating_a_new_financial_year.pdf'
with additional information about the creation of a new financial year.